Skip to main content

Client Profile: Canadian Coal Producer

Services Provided

  • Fleet Rationalization
  • Short Interval Controls
  • Management System Implementation
  • Operator Training
  • Business Analytics
  • Root Cause Analysis


  • The client needed to improve operations to take advantage of market opportunities, attract capital and protect its markets from competitors.
  • Client was recovering from several periods of poor performance and near bankruptcy
  • Productivity was very low due to widely varying and untracked rate performance, as well as significant amounts of idle time
  • Client needed to improve its cost competitiveness and effectiveness to win a higher fraction of tenders.


  • Completed rationalization analysis on equipment fleet and shipped excess/unnecessary equipment to other job sites that needed equipment.
  • Revised weekly mine plan review meeting to include supervisors
  • Installed short interval controls
  • Incentivized crews with load count boards
  • Completed several shovel training sessions for the operators with an expert shovel trainer
  • Developed productivity metrics & dashboards and installed daily/weekly reviews with site management team
  • Created and tracked operational delay codes to highlight operational issues
  • Implemented a root cause analysis (RCA) process and completed several RCA’s for inefficiencies


  • $8M in total annualized savings vs. a target of $2.8M
  • $5.8M in equipment productivity savings vs. a target of $600K
  • $2.9M in direct labour savings vs. a target of $1.3M
  • 21% increase in equipment utilization
  • 11% increase in daily production

I wasn’t sure about all this when we started but it has definitely helped. We operate totally differently now.”

- General Manager